Refund Policy
Last Updated: July 23, 2026
Effective Date: July 18, 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on your first paid subscription to BrandPilot. If BrandPilot isn't the right fit within the first 30 days of your initial purchase, you may request a full refund of that first payment.
Who is eligible
- Customers making their first paid BrandPilot subscription purchase.
- Refund requests submitted within 30 days of the initial charge.
- Accounts that have not been previously refunded and that show no signs of abuse or fraud.
How to request a refund
To request a refund, email hello@gobrandpilot.com with the email address associated with your account and the approximate purchase date. You may manage or cancel your subscription separately through the secure billing portal.
Renewals and later billing periods
The 30-day guarantee applies only to your first paid subscription purchase. Automatic monthly and annual renewals after the initial purchase are generally non-refundable. If a renewal charge was unexpected, contact us within a reasonable time and we'll review the request in good faith.
Partial billing periods
Outside the 30-day window, BrandPilot does not pro-rate refunds for partial monthly or annual periods. When you cancel, your plan stays active until the end of the current billing period and does not renew after that.
Annual plans
Annual plan purchases are eligible for the full 30-day money-back guarantee. After 30 days, annual plans are non-refundable, but you can cancel at any time from your account and keep access through the end of the paid annual period.
How refunds are processed
The 30-day money-back guarantee is offered and honored by BrandPilot. We review and approve every refund request directly. Stripe is our payment processor and only transmits approved refunds to your original payment method on our behalf — Stripe does not set, evaluate, or decide refund eligibility. Timing depends on your bank or card issuer; funds typically appear within several business days, but we don't guarantee a specific posting date.
Exceptions
We may decline a refund request when there is evidence of fraud, repeated refund abuse, chargeback abuse, account sharing, intentional misuse, or a material violation of our Terms of Service. Ordinary good-faith use of BrandPilot during the first 30 days will not by itself make a customer ineligible.
Contact
Questions about a refund? Email hello@gobrandpilot.com.